Support Centre

Frequently Asked Questions

  • I have a credit card, but I am unable to book the properties I want.

    Some hostels do not accept all credit cards and ATM debit cards, so this payment method may not appear when you try to select the type of card you have.

    Apr 13, 2016 08:00PM IST
  • What credit cards and ATM bank cards are accepted on this site?

    We accept Visa, Visa Delta, Visa Electron and MasterCard credit cards and Solo, Switch, JCB and Laser. However, please read the description of the hotels in our website to check if your cards are acce...

    Apr 13, 2016 08:02PM IST
  • What is a double room?

    A double room is a private room (not dorm) for 2 people and contains 1 double bed. You must pay for 2 people.

    Apr 13, 2016 08:03PM IST
  • What is a twin room?

    A twin room is private room (not a dorm) for 2 people and contains 2 single beds. You must pay for 2 people.

    Apr 13, 2016 08:04PM IST
  • What are dorms?

    Dorms are rooms you share with other customers. You rent per bed, not per room. Some dorms come with a private (not shared) bathroom and/or a shower inside the dorm. Groups must book full dorms (al...

    Apr 13, 2016 08:05PM IST
  • If I travel with a young child, what kind of room would you suggest that I to book?

    We recommend that you book a private room (not a dorm) for both of you. Hostels have specific policies regarding children and babies. Group bookings do not follow the same rules, generally they are f...

    Apr 13, 2016 08:17PM IST
  • What is a tent?

    Tents are usually limited to areas classified as campgrounds. Tents fit small beds and they generally take people from both gender groups.

    Apr 13, 2016 08:17PM IST
  • What is a private room?

    A private room is a room reserved for you and your travel companions, regardless of the number of beds available in the room. Guests who chose to reserve a private room pay for all the beds in the roo...

    Apr 13, 2016 08:18PM IST
  • What is a single room?

    This room type is a private room (not a dorm) and can accommodate 1 person maximum in 1 single bed.

    Apr 13, 2016 08:18PM IST
  • How can I get an receipt?

    Your confirmation email is your receipt as well. The confirmation email is sent within 1 minute of your booking to the email entered during the reservation process. You can view, resent or forward yo...

    Apr 13, 2016 08:19PM IST
info@hostales.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete