Support Centre

Frequently Asked Questions

  • Can I use my confirmation email for Visa process at a consulate or embassy?

    Yes, your confirmation email can be used as proof of your reservation for your Visa process at any consulate or embassy. If you require a confirmation email with the name of another member of your gr...

    Apr 13, 2016 08:19PM IST
  • How do I provide a review on a property?

    We will automatically send you an email 10 days after your stay so you can review the hostel where you stayed. Reviews are read by all travellers and are very beneficial. Reviews are also moderated....

    Apr 13, 2016 08:21PM IST
  • Is my information protected and private?

    Your personal and credit card information is fully encrypted and protected (SSL). This information will never be shared, rented or sold to any third party individual or company.

    Apr 13, 2016 08:23PM IST
  • How and what information do you collect from your users?

    We only collect personal information from users when they register online and purchase online. Generally, this information includes a name, an e-mail address, a mailing address and the information con...

    Apr 13, 2016 08:24PM IST
  • How do you use my information?

    This information is used solely for internal marketing purposes. We do not sell, exchange, or disclose your personal information (name, e-mail address, mailing address, credit card data, etc.). The in...

    Apr 13, 2016 08:25PM IST
  • Information about your organisation

    Our organisation is designed to find affordable accommodations for people who like to have fun exploring and want to fully enjoy what life has to offer in a safe manner. We are the official UK websit...

    Apr 13, 2016 08:26PM IST
  • Where do I mention that we can provide lunch?

    Lunch availability must be mentioned in the Amenities section under Food.

    Apr 08, 2016 12:21AM IST
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